Our standard business hours are 7am to 5pm Central Time, Monday through Friday. Unless otherwise listed (below), our support desk will be running at 100% during these hours, and our service level targets will be tracked against these hours.
While we will always strive to provide the highest level of support, we also value our employees' health and happiness. For that reason, we will be running a limited support desk on the following days, which may limit our responsiveness:
- December 20-23: Limited
- December 26: Closed
- December 27-30: Limited
- January 2: Closed
This is a living document and dates will be updated as needed. We will always try to provide at least 1 month's notice for any additions to the limited/closed list.