Problem

  • I have been able to log into the HealtheFirst system before but am no longer able to access the system.
  • (or) I deleted my Google Authenticator app and can no longer log in.
  • (or) I am trying to log in from a new device and am unable to.
  • (or) I am logging in and being logged back out.

Solution

Confirm URL

  1. Type https://solution.healthefirst.com into the address bar (or click on the link).
  2. If you are already authorized, you will be brought to your dashboard.  If you are not, you will be directed to the login page.  

Reset your password

  1. Go to https://solution.healthefirst.com
  2. From the login page, click "Forgot your password?" in order to send the request link to your email.
  3. After receiving the email, click the link, and reset your password.
  4. After resetting your password, return to the login page, and enter your email address and new password.
  5. You should reach a screen that has instructions for how to setup your Google Auth token.
    1. Open your Google Authenticator app
    2. Click on the edit pencil in the upper right corner of the screen
    3. Select your HEF account and click Delete (confirm the removal)
    4. Click the checkmark in the upper right corner of the screen
    5. Click the plus icon in the upper right corner of the screen
    6. Click "Scan barcode" and scan the barcode on the screen
  6. Enter the Google Auth 6 digit code into HEF ("Authentication Code")

  7. Click "Authenticate"

Further Actions

If, after going through the above steps, you are still unable to log into the system, please contact your system administrator, and let them know the following information:

  • Have you been able to login from this machine/device/browser before?
  • What device are you attempting to login from?
  • What browser are you attempting to login from?