Error: Unable to complete action because potentially malicious text was found

Modified on Mon, 29 Apr 2024 at 09:24 AM

Problem

You tried to save some information, most likely a service, and received an error message:

Error: Unable to complete action because potentially malicious text was found

Solutions

Unfortunately, this typically means that a security flag was triggered on our end and your attempt to save was stopped.  In most cases, the text will not seem problematic, but fits a certain pattern of text that our server is guarding against.  Please open a ticket and include the following information:

  • A screenshot of the page you are on, with the error message if possible.  Please make sure this includes identifying information like the service id if you are trying to save a service.
  • The date and time your ran into the error (as specific as possible).
  • Your public IP address, which you can get from a site like: https://ip.me/ or https://whatismyipaddress.com/.  It should look similar to "85.32.120.52".

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